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Privacy Policy

This Privacy Policy explains how TechSolutions Group N.V. ("we," "us," "the Company"), operator of slotrave777.com ("the Site"), collects, uses, stores, and protects personal data. By using the Site, you confirm that you have read and understood this policy. This policy is subject to change — material updates will be communicated via email or a notice on the Site.

1. Data Controller

The data controller for personal information collected through slotrave777.com is TechSolutions Group N.V., registered in Curaçao. For data-related enquiries, contact the support team via live chat or the Contact form on the Site.

2. Personal Data We Collect

We collect personal data in the following categories:

  • Registration data: email address, password (stored in hashed form), preferred currency, and selected bonus at sign-up
  • KYC verification data: full name, date of birth, residential address, nationality, and copies of identity and address documents
  • Financial data: payment method details, transaction history, deposit and withdrawal records
  • Technical data: IP address, device type, browser type, operating system, session duration, and pages visited
  • Communications data: content of live chat conversations, emails, and support tickets
  • Gameplay data: game history, bet amounts, session duration, and bonus activity

3. How We Use Your Data

We use personal data for the following purposes:

  • Account management: creating and maintaining your player account, verifying identity, and processing transactions
  • Legal compliance: fulfilling KYC and AML obligations under Curaçao GCB requirements and applicable law
  • Fraud prevention: detecting and preventing fraudulent activity, multiple account creation, and bonus abuse
  • Customer support: responding to enquiries, resolving disputes, and providing assistance
  • Marketing: sending promotional emails and offers where you have opted in to communications (you can opt out at any time)
  • Responsible gaming: monitoring gameplay patterns that may indicate a gambling problem and applying limits where requested
  • Site improvement: analysing aggregated technical and usage data to improve Site performance and user experience

4. Legal Basis for Processing

We process personal data on the following legal grounds:

  • Contract performance: processing your data is necessary to operate your account and provide the services you registered for
  • Legal obligation: KYC, AML, and tax reporting requirements mandate data collection and retention
  • Legitimate interests: fraud prevention, security monitoring, and service improvement
  • Consent: marketing communications, where opt-in consent has been given at registration or later

5. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to maintain sessions, remember preferences, and collect analytical data. Cookie types in use include:

  • Essential cookies: required for the Site to function — login sessions, security tokens, language preferences
  • Analytics cookies: aggregate usage data to help us understand how players interact with the Site (e.g. Google Analytics)
  • Marketing cookies: track referral sources and affiliate activity to attribute registrations correctly

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent login and core Site functions from working. Full cookie details are in the Cookie Policy page.

6. Data Sharing and Third Parties

We do not sell personal data to third parties. We share data only where necessary:

  • Payment processors: Visa, Mastercard, CoinsPaid, and other payment providers receive transaction data to process deposits and withdrawals
  • KYC/AML providers: identity verification services receive document copies to complete verification checks
  • Game providers: software studios receive anonymised gameplay data for game delivery and audit purposes
  • Regulatory authorities: Curaçao GCB and relevant authorities may receive data in response to lawful requests
  • Service providers: hosting, customer support software, and analytics providers operate under data processing agreements with equivalent protections

7. Data Retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, as required by our AML and regulatory obligations. Financial transaction records are retained for a minimum of seven years. Where data is no longer needed for any legal or operational purpose, it is securely deleted or anonymised.

8. Data Security

All data transmitted between your device and slotrave777.com is protected by SSL/TLS encryption. Passwords are stored in hashed form and are not accessible to staff.

Access to personal data within the Company is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and maintain technical and organisational measures appropriate to the risk.

9. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of personal data, subject to legal retention obligations
  • Restriction: request that we limit processing of your data in certain circumstances
  • Portability: request your data in a structured, machine-readable format where technically feasible
  • Objection: object to processing based on legitimate interests, including direct marketing
  • Withdraw consent: opt out of marketing communications at any time via the unsubscribe link in any email or by contacting support

To exercise any of these rights, contact the support team via live chat or the Contact form. We will respond within 30 days of a valid request. Identity verification may be required before the request is fulfilled.

10. International Data Transfers

As a company registered in Curaçao with international operations and third-party service providers, personal data may be transferred to and processed in countries outside your country of residence. We ensure that all international data transfers are subject to appropriate safeguards, including standard contractual clauses or equivalent protection measures.

11. Children

The Site is strictly for users aged 18 and over. We do not knowingly collect personal data from minors.

If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated account immediately. If you believe a minor has registered on the Site, contact support immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered players or a notice on the Site at least 14 days before the changes take effect. Your continued use of the Site after the effective date constitutes acceptance of the revised policy.

13. Contact

For data privacy questions, correction requests, or to exercise your data rights, contact the Slotrave support team via 24/7 live chat or the Contact form at slotrave777.com.

TechSolutions Group N.V. — Registered in Curaçao — Licensed by the Curaçao Gaming Control Board